Delivery & Returns

REFUNDS AND RETURNS

Refund Policy

We accept refunds under the following circumstances:

  • The product is still sealed and in original packaging
  • The product has not been used or worn
  • The product has a genuine fault or defect upon arrival
  • The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery etc.)

Returns Policy

Terms & conditions of returns:

  • The product must be returned within 30 days of purchase - we cannot accept returns later than this
  • Products must be returned in original condition & packaging

Unfortunately, we cannot refund:

  • Shipping costs
  • Contact latex gloves with protective palm plastic removed (including damage to the latex upon removing the plastic)
  • Gloves with Glove ID (unless the glove has a genuine defect or fault upon arrival)
  • Products returned after 30 days since purchase
  • Gloves with wear or deterioration that is deemed fair use - latex is a natural material that can and will experience wear from the very first use, the level of wear will vary per keeper depending on their age, technique, playing surface and much more (please see our glove care page HERE for more information)
  • Gloves with wear or deterioration caused by not preparing and caring for them in line with the glove care instructions on the packaging

How to Make a Return

Please ensure you fill out the form that accompanied your order and include it with your return. If you have lost this form, you can download and print using the link here. We recommend using a tracked service when making a return to us. Refunds or exchanges cannot be actioned in the event of non-receipt at our returns department.

One Glove Returns,
Unit 2 Blackthorne Rd,
Slough,
England, SL3 0DA

Please note:

Delivery addresses that include an error incorrectly added by the customer, which therefore results in the order being returned to our warehouse will not have their shipping charge refunded if the customer chooses a refund. If the customer would like us to resend the order an additional shipping cost may be charged.

 

SHIPPING SERVICES

  United Kingdom

UK Tracked Standard (£4.99)

  • Delivered in 3-4 working days
  • Delivery days are Monday – Saturday
  • Email and SMS tracking provided (if mobile number supplied)
  • Unavailable to Channel Islands and Scilly Isles
  • Fulfilled by Royal Mail

UK Tracked Express (£6.49)

  • Delivered in 1-2 working days
  • Delivery days are Monday – Saturday
  • Email and SMS tracking provided (if mobile number supplied)
  • Unavailable to Channel Islands and Scilly Isles
  • Fulfilled by Royal Mail

UK Next Day Mon – Fri (£9.99)

  • Delivered next working day
  • Delivery days are Monday – Friday only
  • Must be ordered by 14:00 for next day delivery
  • If ordered after 14:00 on Friday, delivery will be made Monday
  • Email and SMS tracking provided (if mobile number supplied)
  • Unavailable to Scotland, Northern Ireland, Channel Islands, Scilly Isles
  • Fulfilled by DHL

UK Saturday Guaranteed (£17.99)

  • Delivered Saturday
  • Order cut off time is Friday at 13:00
  • If ordered after 13:00 on Friday, it will be delivered Monday
  • Email and SMS tracking provided (if mobile number supplied)
  • Unavailable to Scotland, Northern Ireland, Channel Islands, Scilly Isles
  • Fulfilled by DPD

UK Heavy Item Tracked (£9.99 - £14.99)

  • Varies by location
  • Cheaper rate applies to England & Wales 
  • Higher rate applies to Scotland and Northern Ireland
  • Required shipping option for heavy equipment like our Rebounders and Mannequins
  • Delivered in 1-2 working days
  • Email and SMS tracking provided (if mobile number supplied)
  • Fulfilled by DHL

Guernsey Tracked Standard (£8.99)

  • Delivered in 7-10 working days
  • Delivery days are Monday – Saturday
  • Email and SMS tracking provided (if mobile number supplied)
  • Fulfilled by Royal Mail

     Europe

    Please note: European delivery fees will vary by the weight of your order and which zone your country falls within (zones 1-7).  If you are simply ordering one pair of gloves, you can expect to pay the cheapest price that we list in your bracket below. 

    European Standard Zone 1 (£7.99 - £9.99)

    • Delivered in 5-7 working days
    • Applies to France and Germany
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

    European Standard Zone 2 (£7.99 - £13.99)

    • Delivered in 5-7 working days
    • Applies to Austria, Belgium, Czech Republic, Denmark, Hungary, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Spain
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

    European Standard Zone 3 (£8.99 - £14.99)

    • Delivered in 5-7 working days
    • Applies to Croatia, Finland, Greece, Italy, Portugal, Sweden
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

    European Standard Zone 4 (£9.99 - £16.99)

    • Delivered in 5-7 working days
    • Applies to Estonia, Ireland, Netherlands, Slovenia
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

    European Standard Zone 5 (£11.99 - £27.99)

    • Delivered in 5-7 working days
    • Applies to Bulgaria, Cyprus and Malta
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

    European Standard Zone 6 (£8.99 - £15.99)

    • Delivered in 5-7 working days
    • Applies to Iceland
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

    European Standard Zone 7 (£9.99 - £12.99)

    • Delivered in 5-7 working days
    • Applies to Norway and Switzerland
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

      Australia

    Please note: We would advise ordering from our local website theoneglove.com.au. All stock is held locally in Brisbane, meaning quicker and cheaper delivery for Australian keepers plus no duty. Stock held will vary between the UK and AUS warehouses, if your chosen product is not available at our AUS store, please check back here. You can change your store via the flag selector in the menu at any time. 

    Australian Tracked Standard (£11.99)

    • Delivered in 7-10 working days
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

     United States

    Please note: We would advise ordering from our local website theoneglove.us. All stock is held locally in Ohio, meaning quicker and cheaper delivery for American, Mexican and Canadian keepers. Stock held will vary between the UK and U.S. warehouses, if your chosen product is not available at our U.S. store, please check back here. You can change your store via the flag selector in the menu at any time. 

    United States Standard (£11.99 - £21.99)

    • Delivered in 4-8 working days
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

     Rest of World

    Please note: Rest of World delivery fees will vary by which zone your country falls within (zones 1-4). What zone your delivery address is in and the fee will be clearly communicated at checkout.

    International Standard Zone 1 (£10.99)

    • Delivered in 10-14 working days
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

    International Standard Zone 2 (£15.99)

    • Delivered in 10-14 working days
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

    International Standard Zone 3 (£18.99)

    • Delivered in 10-14 working days
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

    International Standard Zone 4 (£29.99)

    • Delivered in 10-14 working days
    • Delivery days are Monday – Saturday
    • Email and SMS tracking provided (if mobile number supplied)

    We work closely with all our courier providers to ensure the best delivery services for you. From time to time delays can occur outside of our control.

     

    IMPORT CHARGES & BREXIT

    VAT Charges

    As part of the Brexit EU and IOSS regulations we will charge you the VAT rate that is applicable to your country you are ordering from. This VAT will then be paid by us to your country’s customs department upon entry into their system.

    Customs and Duty Fees

    The customer is liable for all duties that maybe charged upon ordering from outside of the UK. If your order is returned due to duties not being paid the cost of shipping will not be refunded.

    If you are unsure on ordering from outside of the UK please contact [email protected]