Delivery & Returns

  1. Orders placed after 12pm will be dispatched on the next working day.

Working days are Monday to Friday (excluding bank holidays).

  1. All delivery timescales are calculated from the date of dispatch, not the order date.
  2. Personalised products require an additional 3-4 working days for printing before dispatch.
Delivery
Returns
United Kingdom

Orders placed after 12pm will be dispatched on the next working day.

Standard (£4.99)

  • Delivered in 3-5 working days from dispatch
  • Delivery days are Monday - Saturday
  • Email and SMS tracking provided (if mobile number supplied)
  • Unavailable to Channel Islands and Scilly Isles
  • Fulfilled by Royal Mail
  • Personalised products require an extra 3-4 working days for printing before dispatch.

Express (£6.49)

  • Delivered in 1-2 working days from dispatch.
  • Delivery days are Monday - Saturday
  • Email and SMS tracking provided (if mobile number supplied)
  • Unavailable to Channel Islands and Scilly Isles
  • Fulfilled by Royal Mail
  • Personalised products require an extra 3-4 working days for printing before dispatch.

DPD Next Working Day Delivery (£7.99)

  • Delivered next working day from dispatch.
  • Delivery days are Monday - Friday only
  • Must be ordered by 1pm for next day delivery.
  • If ordered on Friday, delivery will be made Monday.
  • Email and SMS tracking provided (if mobile number supplied)
  • Unavailable to Channel Islands and Scilly Isles
  • Fulfilled by DPD
  • Personalised products require an extra 3-4 working days for printing before dispatch.

DPD Saturday Delivery (£9.99)

  • Order by 1pm on Friday for delivery on Saturday (does not apply to personalised products)
  • Email and SMS tracking provided (if mobile number supplied)
  • Unavailable to Scotland, Northern Ireland, Channel Islands, Scilly Isles
  • Fulfilled by DPD
  • Personalised products require an extra 3-4 working days for printing before dispatch.

DPD Local Pick-up (£5.99)

  • Delivered to your local pick-up point.
  • Delivery days are Monday - Friday only
  • Ready for collection in 3 working days
  • Email and SMS tracking provided (if mobile number supplied)
  • Unavailable to Scotland, Northern Ireland, Channel Islands, Scilly Isles
  • Fulfilled by DPD
  • Personalised products require an extra 3-4 working days for printing before dispatch.

Guernsey Tracked Standard (£8.99)

  • Delivered in 7-10 working days
  • Delivery days are Monday – Saturday
  • Email and SMS tracking provided (if mobile number supplied)
  • Fulfilled by Royal Mail
  • Personalised products require an extra 3-4 working days for printing before dispatch.
Europe

Standard (€5/FREE)

  • Delivered in 4-9 working days
  • Delivery days are Monday – Saturday
  • Email tracking provided
  • FREE with orders over €130

Express Air (€19)

  • Delivered in 2-4 working days
  • Fulfilled by DHL
  • Delivery days are Monday – Saturday
  • Email tracking provided
Australia

Please note: We would advise ordering from our local website theoneglove.com.au. All stock is held locally in Brisbane, meaning quicker delivery for Australian keepers. Stock held will vary between the UK and AUS warehouses, if your chosen product is not available at our AUS store, please check back here. You can change your store via the flag selector in the menu at any time. 

Standard ($15)

  • Delivered in 3-15 working days
  • Delivery days are Monday – Saturday
  • Email tracking provided

Express Air ($50)

  • Delivered in 4-5 working days
  • Fulfilled by DHL
  • Delivery days are Monday – Saturday
  • Email tracking provided
United States

Please note: We would advise ordering from our local website theoneglove.us. All stock is held locally in Ohio, meaning quicker delivery for American, Mexican and Canadian keepers. Stock held will vary between the UK and U.S. warehouses, if your chosen product is not available at our U.S. store, please check back here. You can change your store via the flag selector in the menu at any time. 

Standard ($12/FREE)

  • Delivered in 4-7 working days
  • Delivery days are Monday – Saturday
  • Email tracking provided
  • FREE with orders over $120

Express Air ($30)

  • Delivered in 3-4 working days
  • Fulfilled by DHL
  • Delivery days are Monday – Saturday
  • Email tracking provided
Sweden

Standard (70 kr/FREE)

  • Delivered in 3-8 working days
  • Delivery days are Monday – Saturday
  • Email tracking provided
  • FREE on orders over 1,400 kr

Express Air (230 kr)

  • Delivered in 2-4 working days
  • Fulfilled by DHL
  • Delivery days are Monday – Saturday
  • Email tracking provided
Cyprus

Standard (€12)

  • Delivered in 3-9 working days
  • Delivery days are Monday – Saturday
  • Email tracking provided

Express Air (€20)

  • Delivered in 2-4 working days
  • Fulfilled by DHL
  • Delivery days are Monday – Saturday
  • Email tracking provided
Denmark

Standard (45 kr/FREE)

  • Delivered in 2-6 working days
  • Delivery days are Monday – Saturday
  • Email tracking provided
  • FREE on orders over 1000 kr

Express Air (150 kr)

  • Delivered in 2-4 working days
  • Fulfilled by DHL
  • Delivery days are Monday – Saturday
  • Email tracking provided
Switzerland

Standard (₣6/FREE)

  • Delivered in 4-8 working days
  • Delivery days are Monday – Saturday
  • Email tracking provided
  • FREE on orders over ₣90

Express Air (₣13)

  • Delivered in 2-4 working days
  • Fulfilled by DHL
  • Delivery days are Monday – Saturday
  • Email and SMS tracking provided (if mobile number supplied
Canada

Standard ($10/FREE)

  • Delivered in 3-12 working days
  • Delivery days are Monday – Saturday
  • Email tracking provided
  • FREE with orders over $200

Express Air ($30)

  • Delivered in 2-4 working days
  • Fulfilled by DHL
  • Delivery days are Monday – Saturday
  • Email tracking provided
Rest of the World

Standard (£5/FREE)

  • Delivered in 5-20 working days
  • Delivery days are Monday – Saturday
  • Email tracking provided
  • FREE on orders over £110

Express (£19)

  • Delivered in 4-8 working days
  • Fulfilled by DHL
  • Delivery days are Monday – Saturday
  • Email tracking provided 
Need to send something back?

We get it - sometimes it’s just not the right fit. That’s why we’ve made returns
straightforward through our Returns Portal.

You’ve got 30 days from the date of purchase to kick off your return. After that, the portal closes and you’ll need to get in touch with our team.


🎯 Start Your Return Here


Just follow the steps in the portal - it’ll walk you through everything, from
packaging to postage.

Once your return is confirmed, you’ve got 10 days to get your item dropped off or posted. Miss that window and your return may be cancelled.

📦 Please note: Our returns address is a secure facility. That means returns must be posted - visiting in person isn’t allowed, and we won’t be able to accept walk-ins.

A handling fee may apply to your return. We aim to be as transparent as possible, and the exact fee will be shown during the returns process before you complete your return.

UK Returns

If you’re based in the UK, you’ll be able to generate a pre-paid returns label directly through the portal.

A handling fee applies to cover the cost of the return label and it's associated delivery cover, and secure processing of your parcel. This delivery cover is important, as it means that if your return is lost in transit, we can still investigate and action your return where appropriate.

We aim to be as transparent as possible, and the exact fee will be shown during the returns process before you complete your return.

Please package your item securely, use the tracked return service provided, and keep your proof of postage until your return has been completed. If your parcel is delayed or lost in transit, we’ll need this to investigate with the carrier.

Outside the UK? No problem.

You’ll still need to start your return in the portal - but instead of a pre-paid label, we’ll give you the info you need to arrange your own tracked return.

Here’s where to send it:

OG Returns

The One Glove Co
Old Auction House, Geddings Road
Hoddesdon
EN11 0NT
United Kingdom

📦 Use a tracked service, and keep your proof of postage safe. We can’t take responsibility for any returns that go missing in transit.

What we refund

We’ll issue a refund if your item is:

  • Still in its original packaging, unused and unworn
  • Faulty or damaged when you receive it
  • Lost in transit and there’s no proof of delivery

We can't refund you if:
  • The palm plastic’s been removed on contact latex gloves
  • You’ve personalised the gloves with Glove ID (unless there’s a fault)
  • You send it back after 30 days
  • The gloves show fair-use wear (latex is a natural material - see our Glove Care Guide.)
  • The gloves were damaged due to not following our care instructions
  • You’re returning because of an address error you entered at checkout (you’ll need to cover re-delivery costs)
Return Terms at a glance:
  • 30 days to start your return
  • 10 days to drop it off once started
  • Item must be unused, in original packaging
  • A handling fee applies to refunds and exchanges

    Any questions? Drop us a message on [email protected]
EU Consumer Right to Withdraw

Customers within the European Union may have the right to withdraw from their purchase within 14 days of receiving their order, in accordance with applicable consumer protection laws.

To exercise this right, you must notify us of your decision to cancel within 14 days of delivery and return the goods within the required timeframe. Please note that you are responsible for covering the direct cost of returning the goods to us.

🎯 Withdraw Here

Certain products are exempt from the right of withdrawal, including personalised or made-to-order items, and other products excluded under applicable law.

Under EU consumer law, products should only be handled to the extent necessary to assess their nature, characteristics, and functionality - equivalent to what is permitted in a physical retail shop. Because the removal of the protective palm film is not permitted in a retail environment and immediately renders the latex unsellable, peeling this film results in a total loss of commercial value. Where the protective palm film has been removed, we reserve our statutory right to make a deduction of up to 100% of the product's value to cover this diminution, which may result in no refund being payable.

Nothing in this policy limits or excludes any statutory rights available to consumers under applicable law.

WHAT ABOUT IMPORT CHARGES & BREXIT?

We've partnered with a leading global export partner to make international delivery as SIMPLE as possible.

At checkout, you'll be clearly informed whether duties & taxes can be pre-paid for your destination.

This depends on the regulations set by each country's customs authorities, as not all countries allow duties and taxes to be collected in advance.

Where prepayment is available, the price shown at checkout is the FINAL amount you'll pay, with all ALL applicable taxes, customs, and duties INCLUDED.