DELIVERY & RETURNS

UNITED KINGDOM

UK Tracked Standard (£4.49)

  • – Delivered in 2-3 working days
  • – Delivery days are Monday – Saturday
  • – Email and SMS tracking provided (if mobile number supplied)
  • – Unavailable to Channel Islands and Scilly Isles

UK Tracked Express (£5.99)

  • – Delivered in 1-2 working days
  • – Delivery days are Monday – Saturday
  • – Email and SMS tracking provided (if mobile number supplied)
  • – Unavailable to Channel Islands and Scilly Isles

UK Next Day Mon – Fri (£8.99)

  • – Delivered next day
  • – Delivery days are Monday – Friday only
  • – Must be ordered by 15:00 for next day delivery
  • – If ordered after 15:00 on Friday, delivery will be made Monday
  • – Fulfilled by Fed Ex
  • – Email and SMS tracking provided (if mobile number supplied)
  • – Unavailable to Scotland, Northern Ireland, Channel Islands, Scilly Isles

UK Saturday Guaranteed by Noon (£18.99)

  • – Delivered Saturday
  • – Delivery days are Saturday only and by 12:00
  • – Order cut off time is Friday 12:00
  • – If ordered after 12:00 on Friday, it will be delivered Monday
  • – Fulfilled by Fed Ex
  • – Email and SMS tracking provided (if mobile number supplied)
  • – Unavailable to Scotland, Northern Ireland, Channel Islands, Scilly Isles)

Channel Islands Tracked Standard (£8.99)

  • – Delivered in 7-10 working days
  • – Delivery days are Monday – Saturday
  • – Email and SMS tracking provided (if mobile number supplied)

 

EUROPE

European Tracked Standard (£9.99)

  • – Delivered in 5-7 working days
  • – Delivery days are Monday – Saturday
  • – Email and SMS tracking provided (if mobile number supplied)

 

AUSTRALIA

Note: We would advise ordering from our local website theoneglove.com.au. All stock is held locally in Brisbane, meaning quicker and cheaper delivery for Australian keepers. Stock held will vary between the UK and AUS warehouses, if your chosen product is not available at our AUS store, please check back here.

Australian Tracked Standard (£11.99)

  • – Delivered in 7-10 working days
  • – Delivery days are Monday – Saturday
  • – Email and SMS tracking provided (if mobile number supplied)

 

UNITED STATES

United States Standard (£13.99)

  • – Delivered in 4-8 working days
  • – Delivery days are Monday – Saturday
  • – Email and SMS tracking provided (if mobile number supplied)

 

REST OF WORLD

Note: Rest of World delivery fees will vary by which zone your country falls within (zones 1-4). What zone your delivery address is in and the fee will be clearly communicated at checkout.

If you wish to save of shipping costs, we recommend checking out our stockist page HERE to see if there is a retailer local to you.

International Standard Zone 1 (£10.99)

  • – Delivered in 10-14 working days
  • – Delivery days are Monday – Saturday
  • – Email and SMS tracking provided (if mobile number supplied)

International Standard Zone 2 (£15.99)

  • – Delivered in 10-14 working days
  • – Delivery days are Monday – Saturday
  • – Email and SMS tracking provided (if mobile number supplied)

International Standard Zone 3 (£18.99)

  • – Delivered in 10-14 working days
  • – Delivery days are Monday – Saturday
  • – Email and SMS tracking provided (if mobile number supplied)

International Standard Zone 4 (£29.99)

  • – Delivered in 10-14 working days
  • – Delivery days are Monday – Saturday
  • – Email and SMS tracking provided (if mobile number supplied)

 

PERSONALISED/GLOVE ID ORDERS

An additional 3-5 working days are to be allowed for delivery of gloves with personalised printing.

 

LIFETIME FINGER-SPINE WARRANTY

Every single customer who purchases a pair of One Glove goalkeeper gloves with removable fingersave spines is entitled to a lifetime guarantee on the spines. In the unlikely event that they fail we will replace them for free!

 

REFUND POLICY

We accept refunds under the following circumstances:

  • – The product is still sealed and in original packaging
  • – The product has not been used or worn
  • – The product has a genuine fault or defect upon arrival
  • – The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery etc.)

 

RETURNS POLICY

Terms & conditions of returns:

  • – The product must be returned within 30 days of purchase - we cannot accept returns later than this
  • – Products must be returned in original condition & packaging

Unfortunately, we cannot refund:

  • – Shipping costs
  • – Contact latex gloves with protective palm plastic removed
  • – Gloves with Glove ID (unless the glove has a genuine defect or fault upon arrival)
  • – Products returned after 30 days since purchase
  • – Gloves with wear or deterioration that is deemed fair use - latex is a natural material that can and will experience wear from the very first use, the level of wear will vary per keeper depending on their age, technique, playing surface and much more (please see our glove care page HERE for more information)
  • – Gloves with wear or deterioration caused by not preparing and caring for them in line with the glove care instructions on the packaging

 

Returns Address

Please return, with a covering letter outlining your request for exchange or refund, to:

Returns Dep.

The One Glove Company Ltd
P2P Dunton Dist Centre Christy Way
Basildon
Essex
SS15 6TR
United Kingdom