Holiday Period Disruption and Dates

Please note during the peak period, postal and courier services are under extreme demand and volume meaning you may experience delays in the processing of your shipments.

As an independent family business, we also like to give our hard working team extended leave so that they can recharge and enjoy with their own families. This impacts our Administrative and Customer Service which is explained further below.

Peak Period Includes

The following can be impacted by processing delays:

• Black Friday week (24th November - 30th November)
• Cyber Week (1st December - 7th December)
• December in it's entirety

In the event of your shipment being delayed, a refund cannot be issued as your order will still be sent with your selected service.

Reduced Customer Service

Please be patient and kind to our two CS superstars, Kallie & Shannon. They go above and beyond to ensure you guys have the best experience and will be under a very high volume of requests.

This means:

• You may experience a longer response time than our typical 24-48 hours
• Monday 23rd December - Wednesday 1st January will experience reduced service due to the bank holidays and staff leave

Extended Returns

You’ll be glad to hear that any orders placed after November 24th come with an extended return window until January 31st. This is perfect for Christmas presents, as it gives you plenty of time to make any returns after the holidays if needed.

Plus, November 24th is when our Black Friday promo kicks off, so it’s the best time to place your order and snag some amazing deals - including our limited-edition DRK CELL gloves!

If you have any other questions or need help with anything, feel free to reach out, we're happy to assist.

Christmas Recommended Last Shipment Dates

We will do everything we can to ensure your items arrive before Christmas, however please be advised even if ordered in line with the dates below, delays can occur with how hectic the festive period is. The dates below are recommendations, not guarantees. To avoid disappointment we recommend ordering as early as possible before these dates. 

If located within the UK we would advise, no matter what, at least ordering with our Priority/Express service, or Royal Mail Tracked where possible.

We are not responsible for courier delays.

UK

• Royal Mail 48 Tracked & Signed (Recommended) - Wed 17th December
• Standard (3-5 Days) - Wednesday 17th December
• Express/Priority (1-2 Days) - Friday 19th December
• DHL Next Working Day- Thursday 18th December by 12:00
  
  

Europe

• 6th December
  
  

USA

• 6th December
  
  

Rest of World

• 6th December
  
  

Disclaimer: Please note, any international order outside of the UK will be subject to local customs clearance procedures that we are not responsible for in the event this causes a delay.